Policies

Mew Medical respects your privacy and is committed to handling personal information carefully, lawfully and transparently. This policy explains how we collect, use and protect information provided through our website, enquiries, appointment requests and clinic communications.

We may collect details such as your name, contact information, appointment preferences, enquiry details and any information you choose to share with us when requesting a service. Where clinical information is provided, it is treated as confidential medical information and handled only by authorised members of the clinic team.

Your information is used to respond to enquiries, arrange appointments, provide clinic services, manage communications, maintain accurate records, support clinical governance and meet legal, regulatory and professional obligations. We only use information where there is a lawful basis to do so, such as consent, legitimate interests, contract administration, clinical care or legal compliance.

We do not sell personal data. Where trusted third-party systems are used for bookings, payments, forms, communications or clinical records, these services are selected with privacy and security obligations in mind. Information is shared only where necessary for the purpose of delivering or administering care.

You have rights in relation to your personal information, including the right to request access, correction, restriction, deletion where applicable, or to raise a concern about how information is handled. To discuss privacy matters, contact the clinic using the details provided on this website.